Refund policy

    • After delivery, you have 30 days to return for a refund – please contact customer service first.
    • Damaged goods need to be reported within 7 days of delivery
    • Credit note will be provided for products returned up to 90 days after delivery
    • Collection & re-delivery fees will apply for unwanted items – please call us for collection and restocking charges that may be variable dependant on the product.
    • Unwanted items can also be sent back to us via your choice of transport & cost.
    • Actual product colours/textures may vary from the colours shown on your monitor or viewing device.
      • For refunds please refer to Terms and Conditions.

Return fee for unwanted and unfitted or unused items:

  • Barstools: £10 per bar stool
  • Ellsi: 20% of the cost of the Item
  • Reginox: 20% of the cost of the Item

Refunds will not be issued for the following reasons:

  • An item is known to be faulty at the time of purchase
  • If labels, maker’s marks or anything identifying or adding provenance to an item have been removed
  • An item has been damaged by trying to repair it or getting someone else to do it (you may still have the right to a repair, replacement or partial refund)
  • You no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it (ie. online) at which point you will be entitled to a refund of the purchase price only (not shipping/packing costs). See Clause 2.
  • We do not offer a ’buy-back’ service for items purchased from us
  • if you have ‘accepted’ an item, but later discover a fault, we will repair or replace it.
  • We only accept returns from the person who bought the item.
How we process refunds:
  • The refund will be processed using your original payment method
  • The refund issued will be the cost of the item only and does not include packing/delivery costs to send the item to you.
  • We will refund you within 14 days of receiving the goods back in the condition they were purchased in.
  • It is your responsibility to arrange and pay for the return of that time if the item is not faulty. If the item purchased is faulty, we will reimburse any costs involved.
  • We will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.
Our definition of acceptance is as follows:

You have told us you have accepted it (having had enough opportunity to inspect the item before confirming you’ve received it)